Management reserves the right to make any changes to the rules. Potawatomi Casino Hotel encourages you to gamble responsibly. If you or someone you know needs information on how to deal with a gambling problem, visit /responsible or call the Wisconsin Council on Problem Gambling 24-hour helpline toll-free at 1-80. If you are still not satisfied after working with Guest Relations, you may contact the Potawatomi Gaming Commission in writing at the following address:įorest County Potawatomi Gaming Commission For a complete list of the most up-to-date amenities and offerings please visit. The Potawatomi Casino Hotel Guest Relations team is committed to providing you with a satisfactory resolution to your complaint or dispute. Located in the Menomonee River Valley, Potawatomi Hotel & Casino is the closest casino for millions of visitors each year from Milwaukee, Southeast Wisconsin and Northern Illinois. You may mail a written summary of your complaint or dispute to the following address:ġ721 West Canal Street, Milwaukee, WI 53233 There you may also request to complete a Guest Service Report.

Stop at one of our Casino Host desks/Fire Keeper’s Club ® booths/Hotel front desk and ask to speak to a Guest Relations representative. To contact a Guest Relations representative in person: To reach the Guest Relations department by phone:ĭial 1-800-PAYSBIG (729-7244) and ask the representative to connect you with a Guest Relations representative. If, at any time, you have a complaint or dispute that has not been resolved to your satisfaction by the respective department manager, please contact the Guest Relations department for assistance.

Phone number for potawatomi casino